FAQs Medesto Dispenser Please read the user guide prior to Medesto Dispenser & App use. Download User Guide What is medication adherence? Adherence is the extent to which patients take medication as prescribed by their doctors. Non-Adherence is the intentional or unwitting failure to take medications as prescribed. Our goal at Perigon Pharmacy 360 is to help improve and maintain your medication adherence through our revolutionary Medesto Health Platform. What is the purpose of the Medesto Dispenser? The Medesto Dispenser is intended to make your medication routine easy and seamless. Your medication is sorted in our patented pods and dispensed with the push of a button. The Medesto Dispenser intelligently monitors doses taken and missed and sends that data directly to the Medesto App to keep you on track. What comes in the Medesto Medication Dispenser box? 1 Medesto Dispenser 1 Power Cord 1 Dispenser Cup (Dishwasher Safe) 1 User Guide Can you silence the dispenser audio? At this time, the Medesto Dispenser audio cannot be shut off. What does a glowing yellow Dispense Button indicate? A glowing yellow Dispense Button represents a lockout. A lockout happens when a user tries to dispense a second daily serving and ensures that users do not take more than the prescribed dosage. For more information, please download and review the User Guide. What should I do if my Medesto Dispenser freezes and does not dispense my medication? If your Medesto Dispenser freezes, do not unplug the unit. If the Dispense Button has no color, an update is occurring. Please wait 5-10 minutes and try dispensing again with the following instructions: Lift and close the clear lid to reset the pod. Ensure the cup is properly placed. Once the Dispense Button turns green, you may dispense at your next scheduled dosing time. What does the glowing light blue Dispense Button represent after a dispense is complete? A glowing light blue Dispense button indicates that your medication cup has been removed from the cup area. For more information, please download and review the User Guide. Is this device child safe? The medication dispenser is not certified as child safe and should be kept out of the reach of children. Contact our Tech Care Team at 844.698.2533 if you have any concerns or would like to explore other child safety features. Will my Medesto Dispenser automatically update to the latest firmware? Yes, your Medesto Dispenser will automatically update to the latest firmware if it is connected to WiFi. To connect your Medesto Dispenser to WiFi, download the Medesto App and connect your dispenser. Firmware updates only occur after a dispense is completed. During the update, your dispenser may be unusable for a few minutes. If you do not have access to a 2.4Ghz WiFi and use an ethernet (dial-up) for Internet access, please contact of Tech Care Team at 844.698.2533. Are the Medesto Dispenser and Medesto App HIPAA compliant? Yes, the Medesto Health Platform adheres to all HIPAA requirements. Your data is secure. Information is only shared with those you choose to share with, like your physician or caregiver. What should I do if none or only some pills are evacuated during the dispensing of my medication? After every dispense, it is the responsibility of the user to ensure that the correct amount of pills have been dispensed into the cup prior to consumption. Pills come in all shapes and sizes and may become lodged inside of a pod cell during evacuation. In the event that not all pills have been dispensed, simply remove the pod and dislodge the jammed cell. What should I do if my Medesto Dispenser is damaged during shipment? If your Medesto Dispenser arrives to you damaged, please fill out the replacement form and include photo examples. In the event you are without a dispenser, your medication can be manually accessed by puncturing the foil pod cell to receive your daily medication(s). File a claim here. Medesto App Please read the user guide prior to Medesto Dispenser & App use. Download User Guide How do I download the Medesto App? To download the Medesto App, you may scan the QR code found on the side of the Medesto Dispenser box or on the insert found in the dispenser pod tray. Alternatively, users can download using their mobile smart device. Android Users can access the Medesto App via the Google Play Store by searching MEDESTO. iPhone Users can access the Medesto App via the Apple App Store by searching MEDESTO. What is the purpose of the Medesto App? The Medesto App is intended to support your health goals by monitoring medication adherence and your overall health.The Medesto App helps you manage your medications from pods or bottles with daily reminders and dose tracking. The Medesto App will send reminders for scheduled medication dispensing and tracks previous dispenses.Get a full 360° view of your health by connecting other digital health devices like Fitbit or Garmin to track your steps and sleep. Will my Medesto App update to the latest firmware? In order for your Medesto App to stay up to date on the latest firmware, please make sure to adjust the settings on your mobile device to allow the app to update automatically. How to set up and use the Withings BPM device? Reference this set of instructions - Device Set Up User Guide Our comprehensive User Guide can be found in your dispenser box, or you can download it here. Patient Support For any other questions, please contact our Customer Care team at 844.571.0556 or fill out a form here.